Shipping policy

- DELIVERY POLICY -

Annual summer closing: 10th to 17th of August 2026 and 19th to 24th of August 2026. No orders will be shipped during these closure dates nor can we receive return packages for refunds. Please be reassured however that your returns are held by DHL and received upon reopening.

We ship worldwide through DHL Express with signature delivery. Transit time may vary depending on your destination but we mostly can deliver across the world in under 8 working days.

We ship our orders with custom fees included. So there should be no extra costs associated to your order.

However, if for any reason the country of reception decides to charge extra taxes outside of these custom fees we do not accept responsability for said fees. These may include but are not limited to:

- Fees related to last minute import fees due to changing county policies.
- All charges in relation to specific country rules for importing.
- Delivery fees due to rescheduling or inaccessibility
- Any and all other extra fees that are charged by the country of import outside of custom fees.

Any delays, loss or damage during transit times are out of our control and Loulou De Saison can't be held accountable for such events. A claim will need to be made directly with the DHL appropriate services.

In certain cases, delivery may take a little longer this can be due to a high volume of orders. This can be the case during the promotional season or holidays season. Please take this into account. Furthermore, our warehouse and customer service is closed on weekends. No orders are sent over Saturdays & Sundays.

EU SHIPPING

We offer complimentary express shipping to (and returns from) addresses within the EU over 200€. Orders are expedited in 1-3 days and are generally delivered in under 3 days across the EU, shorter delays apply the closer you are to France. Orders placed after 11 a.m. will ship on the next business day. We do not ship to PO Boxes.

The countries concerned by the delivery in Europe are: Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Germany, Greece, Vatican City, Hungary, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Ukraine, Isle of Man, Jersey, Norway, Switzerland, United Kingdom.

INTERNATIONAL SHIPPING

We offer complimentary express shipping to (and returns from) addresses within the US over 400$. Orders are expedited in 1-3 days and are generally delivered in under 5 days. Orders placed after 11 a.m. will ship on the next business day. We do not ship to PO Boxes.

PICK UP IN STORE ORDERS

We offer complimentary delivery on all pick up in store orders. Orders are expedited in 1-3 days and are generally delivered in under 3 days.

At the time of the choice of your delivery, you will be able to select the option " Click and Collect " which consists in coming to collect your parcel directly in our stores at the one of the following address

You will be notified by e-mail when your order is available in store. Once notified you have a 7-day window to claim your order by providing proof of your identity. If this timeframe elapses, your package will be sent back to our warehouse.

- ORDER CANCELLATION POLICY -

In the case you would wish to cancel your order, you are able to do so as long as the order is not fulfilled via your customer account or by contacting us here . Please don't forget to mention:

- Your initial order number
- The name, color and size of the items you wish to cancel

Please note that once an order has shipped we are unable to cancel said order. Once received you will have to return the order to us for a refund.